Support
Questions, bugs or account requests? Email us and include your device and app version if you can.
Common questions
Which apps can I import from?
TikTok, Instagram, YouTube, Facebook and recipe websites: tap Share there and pick ScrollPlate, or paste a link with the + button. You can also import screenshots or photos, scan a cookbook page, type or paste a recipe, or describe a meal.
How accurate are the macros?
They are estimates, made by matching each ingredient to a product label at your store, or to USDA data when there’s no match. If a creator didn’t say an amount, ScrollPlate marks it so you can check. When a recipe states its own nutrition, you see it beside ours. They are not medical advice.
How does sending to my cart work?
ScrollPlate works with Kroger and its stores: Ralphs, Fred Meyer, King Soopers, Smith's, Fry's, QFC and more. The first time you send a list, you connect your store account in its own sign-in, so ScrollPlate never sees your password. ScrollPlate adds the matched items to your cart, and you check out in the store’s app or site, where prices and availability are final.
Does editing a recipe change the original?
No. Every edit, yours or the AI’s, is saved as a new version. You can open or restore any version, and the original never changes.
How does the free trial work?
ScrollPlate Pro starts with 7 days free for new subscribers. Two days before a trial ends, we email you the date and how to cancel. To keep Pro, there’s nothing to do. To avoid the charge, cancel at least 24 hours before the trial ends, in your App Store or Google Play subscriptions.
New phone or a tablet?
Sign in the way you did before, with Apple or Google, and your Cookbook and Pro come with you.
How do I delete my account?
In the app, go to You → Delete account and confirm with Apple or Google: your account is deleted right away. Without the app, email support@scrollplate.com from the address on your account. Deleting your account doesn’t cancel an App Store or Google Play subscription. What’s deleted, and what stays